Shipping Policy

At Knitkin, every personalised basket takes time to create. Please allow for both basket creation and delivery when planning your order.

Basket Creation Time

Orders generally take 5–10 business days to be created and dispatched. This timeframe may increase slightly during sales periods.

For personalised orders, creation begins once we have the confirmed details needed to make your basket. Delays in confirming those details may affect the dispatch date.

Creation time is separate from the shipping times below.

Estimated Shipping Times

Once your order has been dispatched, estimated delivery times are:

Destination	Estimated delivery after dispatch
United States	5–14 working days
United Kingdom	5–12 working days
Canada	7–14 working days
Australia	7–14 working days
Europe, excluding the UK	7–14 working days
Rest of the world	10–15 working days

Business days and working days mean Monday to Friday, excluding public holidays.

Your total estimated wait is the creation time plus the delivery time for your destination. These are estimates, not guaranteed arrival dates.

Tracked Shipping

All orders are shipped fully tracked. Once your order is dispatched, we’ll provide tracking details so you can follow its journey.

Please allow time for the carrier to scan your parcel and update the tracking information.

Delivery Delays

Delivery may take longer during busy periods or because of public holidays, customs processing, weather or carrier disruptions.

If you’re ordering for a baby shower, birthday or another special occasion, please order well in advance to allow time for creation and delivery.

Delivery Address

Please double-check your delivery address at checkout, including your apartment or unit number and postal code.

If you notice an error, contact us as soon as possible. We’ll check whether the address can still be updated, but changes may not be possible once an order has been dispatched.

Need Help?

If your order has passed its estimated delivery window, tracking appears stalled, or your parcel is marked as delivered but hasn’t arrived, please contact us through our website with your order number. We’ll help investigate with the carrier.